WARRANTY/ REPAIR INFO

R1WURKS offers a 90 day warranty for any product defects from the time of purchase. Proof of Purchase is required. This warranty does not transfer if the item is purchased second hand. Products that we find to have been abused/misused when we receive them will be void of warranty. See our FAQ page for some specifics.

Courtesy discounts will only be provided to ESC's that were purchased within 90 days. Proof of purchase is required. 2nd hand purchased items will not be eligible. Any courtesy discount offered in place of a repair or replacement expires 30 days after it is issued.

When filing a warranty/ repair claim please supply proof of purchase. Once we receive the request, please include a return address and your RMA number with the package. If this information is not included, your item runs the risk of not being shipped back/ replaced. This information will be entered in the form below.

For warranty claims, the customer will be responsible for shipping to R1WURKS
For non- warranty repairs, the customer is responsible for both shipping to R1WURKS return shipping, as well as the cost of parts used to repair the item.

RETURN POLICY:

If you are not completely satisfied with our product or happy with your purchase, please let us know. Any order discrepancies or damaged items received upon must be reported within 72 hours of receiving your shipment. Refunds and Exchanges must be requested within 30 days of purchase.

30 Day Return Policy:

Products: All R1WURKS Products (See Exclusions).

Policy and Applicability: All R1WURKS product(s). Product(s) must be shipped back with original packaging and all included accessories. The returning product(s) must be in new, unused, resalable condition and arrive in good condition to be eligible for a refund. Electronic products (ESCs, motors, servos, programming modules, batteries, fans) are considered used once they have been installed, soldered, wired, mounted, connected to power, or programmed, and are no longer eligible for a standard return. A used product that is defective is covered under our 90-Day Limited Warranty instead.

Exclusions: Product(s) purchased on our sale page, during a site wide sale, or with an applied promotional discount are not eligible for returns.

Before You Install: Please verify that a product meets your needs before installing it. If you have questions about a product's features, settings, or compatibility, contact us at support1@r1wurks.com before soldering, wiring, or powering it on — we are happy to help. Dissatisfaction with a product that has already been installed or used does not make it eligible for a standard return.

Remedy: Product will be replaced or exchanged with a product of equal value or a refund of the purchased price. The customer is responsible for the return shipping and handling costs per order. Each item in an order is assessed separately for return eligibility. An unopened or uninstalled item may be returned even if another item from the same order is not eligible.

All domestic (U.S.) returns will incur 15% return fee. Shipping fee is not refundable. Proof of purchase is required.

All international returns will require the customer to cover any shipping expenses incurred as part of the return process. The customer may use their preferred shipping courier (i.e. local postal service) to send the return package. All international returns are also require to include tracking information. International returns are eligible for a full refund of the price at purchase less any customs, duties, shipping & handling fees from the original order, and taxes incurred as part of the return process. Proof of purchase is required.

RETURN INSTRUCTIONS:

1. Email us for a warranty claim form through the r1wurks.com warranty page
2. Upon receiving a warranty claim form, please fill out each section clearly and email the completed form back to us to begin the return process.
3. Pack in padded envelop or box to prevent damage in transit. Product must arrive in good condition.
4. Your refund will be issued to the original form of payment.

R1WURKS may request clear photos of the product, wiring or solder connections, packaging, and included accessories before approving a return or issuing an RMA.

Please expect 7 business days for your order to be processed once we receive the shipment. You'll receive an email confirmation when your return is completed

R1WURKS Returns Department

• MAILING ADDRESS : 28241 Crown Valley Parkway, #F503 Laguna Niguel, CA 92677 USA
• PHONE : +19494647455
• EMAIL: support1@r1wurks.com

Please Note: R1WURKS will not be able to process or ship back your package if your return package is incomplete. We typically send out the replacement in 2 to 3 business days after receiving your return. R1WURKS also reserves the right to incur additional charges for any damages or missing components found upon return in a scenario deemed eligible for a refund.

All returning items shipped back to R1WURKS should contain all original contents and accessories (i.e. such as tags attached), be in new, unused condition as described above, and shipped with adequate protection.

Any item determined to be used, installed, or damaged will not be eligible for a refund and will not be sent back.

Once we find a resolution, you have 14 days to communicate with us with what you would like to do, After these 14 days the returned item(s) are subject to being thrown out or used for parts.

*R1WURKS reserves the right to change this policy without notice.

Warranty Form

Repair Form